Location:
On site / Cork City, Co.
Cork, Ireland
Job Type:
Permanent / Full or part-time
Sector and subsector:
Hospitality | Front of House
Salary:
Competitive salary
The Montenotte is an independent, privately-owned luxury destination hotel situated in the heart of Cork.
It offers guests unrivalled views of the city and harbour and strives to continually innovate to create memorable experiences.
Property Summary
107 stylish guestrooms and suites and 26 self-catering residences
Landscaped Victorian sunken gardens and woodlands overlooking the port of Cork and the city
Cameo Cinema – a private 50-seater in-house cinema providing complimentary nightly movies for guests
The Gallery Suite – a private meeting and banqueting suite for up to 60 guests
Bellevue Spa – a luxurious award-winning spa with six treatment rooms and a range of holistic treatments
Motion Health Club – 20-metre indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym
The Woodland Suite Experience – exclusive cocoons in the Irish landscape positioned above Cork's port
Key Responsibilities
Ensure the smooth and efficient management of the assigned Front Office outlets
Accurately manage reservations, requests and liaise with other departments for special requests
Consistently deliver the highest standards of luxury to guests
Communicate the Hotel's Vision and Mission to the team
Maintain cleanliness and appearance of service areas (front and back of house)
Control ambience in departments (lighting, music and temperature)
Report defective materials and equipment to the appropriate departments
Implement all new initiatives within agreed timelines
Provide management presence during peak service times
Maintain a high standard of security throughout the Hotel
Act on guest feedback promptly and ensure actions prevent recurrence
Achieve departmental sales in line with the budget and maintain payroll forecasts
Maintain training records and ensure they are up to date
Process floats, cash and credit card handling accurately
Ensure all team members adhere to the Hotel's grooming procedures
Deliver high standards of service and attention to detail within your department
Adopt a flexible work schedule to support uninterrupted Guest service and maintain team flexibility
Provide support where necessary in other areas of the Hotel
Ensure cash handling procedures are followed and team members are trained accordingly
Establish and maintain good working relationships with staff and Management
Promote and upsell the Hotel's facilities across all departments
Report incidents, accidents or damage and handle customer complaints professionally
Identify and develop key team members, and produce a succession plan with Human Resources
Train all team members to uphold the highest standards of luxury for guests
Requirements
Experience using HotSoft
Previous work as a Receptionist, Reception Supervisor or Assistant Reception Manager
High level of written and spoken Business English competencies
Eligibility to work in Ireland
Available to work flexible shifts, including weekends and bank holidays
Benefits
World-class employee changing facilities and a stylish employee restaurant Croí
Bespoke Montenotte uniforms for all guest-facing employees
Career guidance and coaching
Culinary apprenticeships
Employee wellness programmes
Trained mental health first aiders and an employee assistance programme
A free meal in Croí while on duty
Free use of the Motion Health Club facilities
25% discount on food in Panorama
25% discount on spa treatments at Bellevue Spa
Access to the cycle-to-work scheme
Access to the travel pass scheme
Employee engagement and recognition programmes
Opportunities to participate in sustainability initiatives and health & safety projects
#MPeople sporting activities
#MPeople community engagement with the local community and charity partners
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