About Allianz We are proud to be one of the worlds most trusted insurance companies,and Irelands#1 Property & Casualty Insurerserving over 900,000 customers across Ireland, for over 100 years.
Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.
This role is officially based in Elm Park, Dublin 4,but we embrace ahybrid working modelthat offers you the flexibility and support you need to excel in your role.
We are incredibly proud to be recognised as a Great Place to Workhaving won the Super Large Category in 2025& 2026, as well as beingnamedone of Irelands Best Workplaces for Womenand Best Workplaces for Health & Wellbeing.
Ifyou'reready to take the next step in your career, apply now and become part of the team! The Opportunity The Claims Coach will play a critical role within the Claims Damagedepartment in strengtheninganddeveloping thetechnical capabilityof Claims Handlers.
Throughcontinuous coaching, mentoring, quality oversight and capability-building, the Claims Coach will develop high-performing Claims Handlers, ensuring technical excellence,consistencyand strong customer outcomes,whilealsoembedding continuous improvement across the team.
Key Responsibilities: Provide coaching sessions and mentoring to claims handlers, focusing on technicalexpertisein damage claims, decision-making, and customer service.
Identifytraining needs through performance reviews, quality audits, and otherappropriate feedbackchannels.
Utilise QA output, broker feedback, PDPsand our future state vision to design and deliverappropriate training/coachingwith individuals and teams.
Identifytrainingand capabilityneeds through performance reviews, quality audits, and otherappropriate feedbackchannels.
Proactively implement upskilling and cross-skilling initiatives across the teamto addresscapabilityand training gaps.
Conduct quality checks and QA reviews across claims decisions,filesand customer interactions,identifyingtrends, root causes and recurring issues and supporting corrective actions.
Collaborate with Claims Leadershipto align technical capability with business priorities.
Develop and contribute to learning materials, best-practiceguidesand technical playbooks, andfacilitateknowledge-sharing sessions,workshopsand peer learning opportunities.
Championchange initiatives and embed new processes, ways of working, and continuous improvement within Claims.
Foster and promoteadoption of new tools, systems, & methodologies.
? Key Requirements / Skills & Experience Essential: Relevant professional insurance qualification, with 3-5 provenexperience in damage claims handling.
In-depth knowledge damage claims policies, procedures, and systems (or the ability to quickly learn them).
Strong demonstrated technical knowledge various claims lines (e.g.
Motor, Property/Household, Liability and/or other applicable products).
Proven experience coaching, mentoring, training, and buddying in a claims environment.
Experience conducting quality checks, file reviews, and QA assessments, with the ability to provide structured, constructivefeedback.
Strong communication, influencing, and stakeholder management skills.
Comfortable working in a fast-paced, change-oriented, or agile environment.
Desirable CIP qualification or working towards Chartered Insurance Practitioner status.
Exposure to transformation or continuous improvement initiativeswithin Claims.
Coaching or mentoring qualification (formal or informal).
Understanding of claims performance metrics, quality standards, and regulatory or compliance requirements.
An understanding of Data Analyticsand /or Artificial Intelligence (AI)technologiesandtheir principles and practical useswouldbeadvantageous.
Our Benefits: We offer a competitiveremunerationpackage, generous pension scheme contributions, health insurance, working from home allowance,numerouswellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.
Allianz plc.
is regulated by the Central Bank of Ireland.
Regulatory Notice: Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.?Please refer to the Central Bank of Irelands Guidance on Minimum Competency Code:as well as F&P Standards and the Corporate Governance Requirements.?See.?This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.
The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, whererequired.
Full details are available via the Central Bank website at.
Skills: Coaching And Mentoring Claims Handling Quality Checks Benefits: Work From Home Parking Pension Meal Allowance / Canteen Hybrid Working Gym Healthcare Paid Holidays