Service Manager – Main Dealer Franchise (Kia & Nissan)Location: Letterkenny, Co. DonegalFranchise: iMotors (Main Dealer – Kia & Nissan)Employment Type: Full-Time | PermanentPackage: Competitive salary (DOE) + Bonus + Company Car + Industry-Leading BenefitsAbout UsAt iMotors, we are a leading multi-franchise dealership committed to delivering exceptional service across sales and aftersales. We represent trusted global brands – Kia and Nissan – and pride ourselves on a reputation built on trust, quality, and customer satisfaction.As we continue to grow, we are now seeking an experienced and driven Service Manager to lead our aftersales team in Letterkenny.The RoleAs Service Manager, you will be responsible for the overall management and performance of our aftersales department. You will lead a team of service advisors, technicians, and support staff, ensuring manufacturer standards are met and exceeded, while delivering a best-in-class customer experience.Key ResponsibilitiesManage the day-to-day operations of the aftersales department (service, warranty, and workshop)Ensure compliance with manufacturer guidelines and franchise standards (Kia & Nissan)Drive exceptional customer satisfaction and retentionImplement and manage efficient processes and procedures across the departmentTrack and analyse KPIs and performance metrics to meet business objectivesMentor and lead the service team with a focus on professional development and team performanceOversee warranty claims and ensure timely, accurate submissionsWork closely with the parts and sales departments to ensure seamless service deliveryManage customer concerns and complaints with empathy and efficiencyThe Ideal CandidateMinimum 5+ years' experience in a senior aftersales or service management role within a main dealer or franchise environmentProven track record of leading high-performing service teamsStrong process-driven mindset with the ability to implement and optimise operational workflowsDeep understanding of manufacturer standards, audit requirements, and KPIsProficient in key motor trade CRM systems such as Kerridge (Keyloop) and othersStrong commercial awareness with a customer-first mindsetExcellent communication, leadership, and organisational skillsWhat We OfferHighly competitive salary (negotiable, based on experience)Bonus scheme linked to performance and departmental successCompany car and fuel allowanceOngoing manufacturer and professional trainingOpportunity to work with two of the industry's leading brands – Kia & NissanSupportive working environment within a respected dealership groupClear career development opportunitiesHow to ApplyIf you believe you have the experience, drive, and leadership qualities to excel in this role, we'd love to hear from you.Please apply in confidence with your up-to-date CV and a short cover letter outlining your suitability for the role.A detailed job description will be provided upon receipt of your application.Job Type: Full-timePay: From €1.00 per yearBenefits:Company pensionRelocation assistanceEducation:Leaving Certificate (preferred)Experience:customer facing role: 3 years (required)Language:English (required)Work Location: In person