Digital Transformation Advisor
We are seeking a highly skilled and passionate Digital Transformation Advisor to join our team. As a key member of our digital transformation initiative, you will play a crucial role in driving innovation and customer-centricity across our organization.
About the Role:
* Lead digital transformation by championing our app, website, and other services in our Branches and at community events.
* Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
* Engage in continuous learning to develop your digital expertise.
* Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.
What Makes You Stand Out:
* You love all things digital and are always the first to explore new technology.
* You're passionate about digital adoption, believing new tools can simplify customers' lives.
* You have a demonstrated track record of advising customers on digital products and helping them navigate and use new tools effectively.
* You empower others and embrace growth, seizing learning opportunities to excel in your role.
Requirements:
* Hold QFA / APA qualification or be on the journey to achieving same (experience with this will help you stand out).
* No specific qualifications or minimum educational requirements needed for this role.
About Us:
We prioritize work-life balance with 23 days annual leave and excellent pension contributions. We also offer family-friendly benefits, including 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent and carer supports. Your health and wellbeing is important to us, with a substantial health insurance contribution, employee assistance program, WebDoctor, and financial wellbeing coaches.
Key Competencies:
* Customer Focused - Self
* One Group, one team - Self
* Manage Risk - Self
* Champion Transformation - Self
* Accountable - Self
We are committed to building an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities, and perspectives. If you require an accommodation please contact us via email and we will do our best to accommodate your needs.