Please note - this role necessitates working in our offices in Thurles, Co Tipperary. Please only apply if you can comfortable commute to this area. Applicants are responsible for ensuring that any required work visas / permits are fully in place at time of applying.Role Summary:This is a role which combines both customer support and sales support on our range of veterinary products and services. Customer support involves fielding and managing customer queries, processing orders and escalating product issues as required. In the sales support role you will assist in the promotion of key product ranges through direct contact with key accounts and assist in managing the promotion and sale of consumables and orthopaedic equipment range of products.Key Functions:Customer ServiceProcess orders received through various channels – online, phone or via e-mailProvide support for the Field Sales team where requiredDeal efficiently with and resolve customer complaints and queriesDeveloping and maintaining knowledge of our products to a sufficient level of detail so that you can answer customer questionsBe proficient with the Vetportal module of our Herbst systemBe proficient in the use of relevant modules and functionality within Herbst to be able to execute the function of the roleTrace and track deliveries on case by case basisField and dispatch phone calls to relevant departments of the businessSales SupportPlay a leading role in the promotion and management of our veterinary consumables and orthopaedic equipment range. This includes:Introducing the range to key customers and carrying out on site customer trainingSupporting customers with product related queriesWorking with our procurement team to keep stock levels at the correct level to ensure continuity of supplyMonitor market and competitor trends re promotions, pricing etcGeneralMaintaining a positive, empathetic and professional attitude toward customers at all timesCommunicating and coordinating with colleagues as necessaryDue to the changing nature of the business requirements, this role or days completing this role may vary from time to time. Should this occur, your Manager will discuss any changesAny other reasonable request from your managerPerson Specification:RVN or background in Veterinary Nursing preferred but not essential.Previous experience working in a support role within a distribution business and/or experience of working in the veterinary/agricultural sector.Good communication and interpersonal skillsFlexible and adaptable approach to workEffective administration and organisation skillsGood computing skills, including some experience of using ERP (Herbst) systems, Excel and databasesGood organisation skillsGood decision-making skillsEnergetic, motivated, with an enquiring mind and passion for excellence and customer serviceStrong team playerCompetencies Required for this Role:The post holder will demonstrate competence in the following areas:Managing RelationshipsIs committed to building and maintaining effective relationships with internal and external stakeholdersUnderstands client needs and delivers timely response to ensure their needs are metAnticipating & Adapting to ChangeHas a positive attitude to change and willingly identifies and embraces new plans for the businessImagination, Innovation & CreativityEmbraces innovation and creativity within the CompanyDisplays fresh and forward-thinking approachCommunications SkillsDemonstrates ability to communicate verbal information clearly and concisely and actively participates in relevant meetingsLearning and DevelopmentIs open to giving and receiving constructive feedback from colleagues and others as appropriateDemonstrates a commitment to develop oneself in line with business needsJob Types: Full-time, PermanentBenefits:Company eventsCompany pensionOn-site parkingSick payAbility to commute/relocate:Thurles, County Tipperary: reliably commute or plan to relocate before starting work (required)Application question(s):Are you a RVN or do you have a background in veterinary sector?Do you have previous experience of working in a distribution business?Education:Bachelor's (preferred)Experience:support role withing Customer Service/Veterinary industry: 1 year (required)ERP systems: 1 year (preferred)Microsoft Excel: 1 year (required)Database administration: 1 year (required)Language:English fluently (required)Work authorisation:Ireland (required)Work Location: In person