Job Title: Luxury Spa Manager
We are seeking a seasoned Spa Manager to lead our luxury spa team. This is an excellent opportunity for a dedicated professional to showcase their skills in delivering exceptional customer experiences.
Key Responsibilities:
* Supervise and train the spa reception team to provide outstanding service to guests.
* Manage guest bookings, inquiries, and communications with precision and care.
* Maintain a welcoming and professional atmosphere at the front-of-house area.
* Oversee daily operations, including payments, reports, therapist schedules, and membership management.
* Ensure cleanliness and presentation of the reception and retail areas.
* Support stock control, rota planning, and administrative duties as required.
* Represent the spa at hotel meetings and collaborate effectively with other departments.
* Comply with all hotel policies, procedures, and grooming standards.
This role requires previous experience in a spa or hospitality setting, strong communication, organizational, and leadership skills. The ideal candidate should be able to multitask, remain calm under pressure, and possess proficiency in Microsoft Office and booking systems. A passion for wellness and commitment to exceptional guest care are essential.
Benefits: As a member of our spa team, you will have opportunities for growth, development, and recognition. You will be part of a dynamic and supportive environment that values employee satisfaction and well-being.
Requirements: To succeed in this role, you must have a proven track record of providing exceptional customer service, leading teams, and managing multiple priorities. Your ability to work independently and collaboratively, combined with your passion for the hospitality industry, makes you an ideal candidate for this position.