Waterford Marina Hotel has an exciting opportunity for an enthusiastic and passionate Receptionist to join our team.
The receptionist is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.
Main Duties:
To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
To fully ensure that any discrepancies are resolved or reported
To ensure the security of the Hotel to the standard set by the Hotel
Checks billing instructions and guest credit for compliance with hotel credit policy and minimises room rebates.
To ensure all guest requests are met promptly and efficiently
To action/deal with any complaints/queries expressed by guests, informing the Manager on Duty, asking for assistance when necessary
We're looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.
Preferred skills:
Articulate and communicative
Numerate
Good interpersonal skills
Organised and systematic
Concerned with quality of product and service
Computer literate
Team worker
If you are interested in the role of Receptionist, please send us a copy of your CV and Covering Letter by clicking the Apply tab.
Job Type: Full-time
Benefits:
Employee assistance program
Application question(s):
Do you have previous hotel reception experience?
Work Location: In person