Receptionist
Dublin Rape Crisis Centre is seeking a professional Part-Time, Permanent Receptionist to support the effective operation of the Centre's reception services.
Part Time Receptionist, 16 Hours Per Week
Key Responsibilities:
The successful candidate will be responsible for, but not limited to, the following duties:
Reception Duties:
1. Staff the reception during the following core hours ensuring a prompt and professional reception handover from 17:00 until closing at 20:00 hrs. (16 hours per week)Tuesday, Wednesday, and Thursday: 5:00 p.m. – 8:00 p.m. (3 hours per evening)Saturday: 9:00 a.m. – 4:00 p.m. (7 Hours)
2. Greet DRCC service users and accurately update their status on the DRCC CRM system.
3. Answer all incoming calls and log them in the DRCC CRM system.
4. Comply with all DRCC GDPR policies and procedures.
5. Respond to general information queries and provide appropriate guidance.
6. Ensure effective handover of reception duties during breaks or shift changes, including full updates on appointments, visitors, and required actions.
7. Maintain a clean, professional, and welcoming reception area; ensure all marketing and support materials are current and well-stocked.
8. Log and relay messages to relevant staff members, including therapists, while maintaining confidentiality and discretion.
9. Record and track all incoming and outgoing correspondence, including post, couriers, and hand-delivered items, in accordance with established procedures and GDPR regulations.
10. Processing of stationery orders and house maintenance requests.
11. Update the procurement register in line with the Centre's procurement policy.
12. Provide cover for annual leave and/or sick leave as required
Training will be provided on all DRCC policies & procedures.
Person Specification:
13. Essential Requirements:
14. Strong interpersonal and communication skills.
15. Ability to manage sensitive situations with empathy, professionalism, and confidentiality.
16. Excellent attention to detail and organisational abilities.
17. Ability to learn and use CRM and administrative systems (training will be provided).
18. Ability to work independently and as part of a team.
19. Experience of reception duties.
20. Experience in Microsoft Office (Word, Outlook, Teams)
21. Commitment to the mission and values of DRCC.
What we offer:
Salary: €14,716 Per Annum
Pension: Immediate entry on joining
Annual Leave 9 Days Per Annum
Access to: Bike to work scheme
Access to: Travel Tax Saver scheme