Landmark Technologies is one of Ireland's leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.Reporting to the Partner Success Manager, the Partner Account Manager is responsible for managing a portfolio of client accounts with a strong focus on relationship development, identifying opportunities for value creation with specific emphasis on client retention, recurring revenue, upselling, and cross-selling. The Partner Account Manager will enable seamless coordination between clients and internal teams, acting as a trusted advisor, contributing to the overall success of the client relationship and growth.Key ResponsibilitiesPersonally manage a portfolio of client accounts, ensuring retention and satisfactionDrive client engagement through strategic account planning and proactive relationship managementIdentify and execute upselling and cross-selling opportunities to increase Monthly Recurring Revenue (MRR) and project salesBuild long-term relationships through regular client visits, client business reviews, and responsive communication.Present technical documents, scopes, and recommendations to clients, translating business needs into tailored IT solutionsCollaborate with internal teams to deliver tailored solutions aligned with client needsEligibility – Skills, Qualifications & ExperienceThe ideal candidate will bring a blend of relevant experience, technical knowledge, and professional qualifications where required, that enable success in a dynamic, client focused environment.Proven experience in account management, customer success, or client services, ideally within an IT MSP or technology services environmentStrong commercial acumen with a track record of identifying and delivering growth opportunities through both MRR and project-based salesUnderstanding of IT services including Microsoft 365, Azure, cybersecurity, networking, and managed servicesProficiency in Microsoft Office SuiteProficiency in CRM and PSA tools (eg, ConnectWise, HubSpot)Forecasting and metric reporting capabilitiesFull, clean Irish driving licence (own vehicle preferred).Business or marketing degree (preferred but not essential).Suitability – Traits, Behaviours & CompetenciesThe ideal candidate will demonstrate a strong alignment between behavioural traits and role success factors, team dynamics and cultural fit.Client-Centricity: Builds trust and loyalty through empathy, responsiveness, and value deliveryBuilding Relationships: Exceptional client communication, influencing skills and effective negotiation Commercial Orientation: Recognises and acts on opportunities for revenue growthInfluence & Persuasion: Communicates with positive impact, adapting style to audience and contextAchievement Orientation: Demonstrates persistence and drive to meet goalsAccountability: Owns outcomes and drives continuous improvementResilience & Problem Solving: Navigates challenges with composure and creativityOrganisational Skills: Manages time and priorities effectivelyCollaboration: Works effectively across teams to deliver shared goalsIntegrity & Professionalism: Demonstrates ethical behaviour and professionalism in all interactions and behaviours are aligned to the company values.Key Performance IndicatorsSuccess in this role will be measured through a set of clearly defined performance indicators that reflect client satisfaction, revenue growth, and team effectiveness.Client Satisfaction & RetentionNPS response rate ≥ 50%Client retention rate ≥ 95%Revenue Growth & Commercial ImpactAnnual recurring revenue >= 40,000e p/a, Product sales target >= 100,000e p/aYear-on-year growth ≥ 10% (excluding company-wide price increases)Operational Excellence - Delivery of 8 monthly QBRs (2 per week) o Weekly and monthly client check-ins completed o Accurate pipeline reporting and forecastingTeam ContributionParticipation in structured monthly 1:1s, quarterly performance reviews and annual development plans with line managerFeedback from Partner Success Manager and internal teams on collaboration and service deliveryPackage And BenefitsWe believe in recognising and rewarding great work, which is why we offer a benefits package designed to attract, retain, and support top talent.Competitive salariesCompetitive bonusesAnnual pay reviews Health insuranceTiered pensionLength of service holidaysCompany Outings & WeekendsCompany laptopBranded clothing for this roleMileage AllowanceFull inductionCareer planningPaid volunteer timeLearning and developmentHealthy food and snacksPersonal Financial ClinicAt Landmark Technologies it is important that we build our team to support our longer-term vision and core values. 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