Job Title: Business Process Operations Manager
We are seeking a highly skilled Business Process Operations Manager to lead and oversee the identification, mapping, and documentation of business processes required for the successful launch of our e-commerce marketplace programme.
This role will ensure that all new and updated processes are clearly defined, aligned, and ready for implementation across the business. The successful candidate will work cross-functionally with various teams to ensure process alignment, operational readiness, and successful implementation at go-live.
Key Responsibilities:
* Identify, map, and document end-to-end business processes required for Marketplace
* Engage with business stakeholders to define new process requirements and updates to existing processes
* Ensure process alignment across commercial, legal and regulatory, finance, B2B, operations, channels, and technology teams
* Develop detailed business process documentation to inform system requirements, testing, training, and go-to-market activities
* Collaborate with product, operational, and technical teams to validate process design and resolve gaps or issues
* Provide input into operational handover, training, and post-launch continuous improvement
Requirements:
* Proven experience as a Process Manager or Business Process Analyst on large-scale programmes
* Strong expertise in process mapping tools and methodologies (e.g. BPMN, Visio, Lucidchart)
* Excellent stakeholder engagement and facilitation skills
* Ability to work across multiple business functions and translate requirements into clear process documentation
* Experience in e-commerce, digital, or technology programmes is an advantage
* Process improvement or analysis certifications (e.g. Lean Six Sigma, BPM) are desirable