Job Title: Client Relationship Lead
About This Role:
This position oversees the management of day-to-day business execution and strategic directions to achieve operational excellence in outsourced contact centers.
Main Responsibilities:
* Lead cross-functional teams to drive solutions to risks and develop initiatives to improve operational performance aligned with customer experience.
* Collaborate with vendors to manage business execution and gain commitment to strategic directions.
* Navigate complexities and ensure alignment across the organization by working closely with various departments.
What We're Looking For:
The ideal candidate will be a strong team player with excellent communication and analytical skills, capable of navigating ambiguity and a rapidly evolving business environment.
Your Success Will Be Measured By:
Your ability to drive operational excellence, collaborate effectively, and navigate complexities to achieve business objectives.
About Our Company:
We are a global leader in innovation and customer experience.