Customer Success Manager
We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer retention and growth through strategic relationship building and account management.
About the Role:
The ideal candidate will have 10+ years of experience in customer-facing roles within B2B SaaS companies. They will possess excellent communication, negotiation, and presentation skills, with the ability to build strong relationships with C-level executives and key stakeholders.
Main Responsibilities:
* Own overall customer relationships and increase engagement across your portfolio.
* Mine data to effectively measure value, unearth risk, and create advocacy across customers.
Requirements:
The successful candidate must possess:
i. A proven track record in delivering measurable outcomes driven by data.
i. Strong analytical skills with an emphasis on driving business value from technology investments.
hii.Abbility to drive quarterly metrics tied directly to achievement of gross dollar retention
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