Job Description:
* Technical Support Role: We are seeking a highly skilled and experienced Technical Support professional to join our team.
Duties and Responsibilities:
1. Provide technical support to external customers, VWT Ireland S&C Engineers, and internal teams as required by the Head of Technical Services.
2. Cover for the Technical Services team as required.
3. Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required.
4. Parts identifications to support the Field Service Team in the QOF process.
5. Parts identifications to support the Sales Team in the QOF process.
6. Creation of critical spare parts list.
7. Analyse client inquiries and utilise data for parts creation.
8. Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services.
9. Assist with customer site audit administration as required.
10. Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.
11. Support with Quotation Order Forms (QOFs) from the Service Engineers.
12. Documentation Control: Provide the technical data required in the preparation of customer service contracts.
13. Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.
14. Generate Calibration Certificates resulting from Service Reports.
15. In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.
16. Support the PQMC Process as directed by management.
17. Assist in the generation of company documentation as required.
18. Digital Services (remote monitoring system): Monitoring and review of digital services platform. Attend weekly meetings. Raise tickets as required.
19. General Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.
20. Assist in project handovers to the service department as directed by management.
21. Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
22. Comply with Health & Safety obligations and regulations.
23. Safeguard and maintain relevant Company equipment.
24. Travel from time to time within Ireland and overseas.
25. Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
Required Skills and Qualifications:
* Ownership & Accountability: Work efficiently and effectively and take full ownership and accountability for resolving all customer account commercial queries and seek direction / approval from management where required.
* Professional Relationships: Maintain strong and professional relationships with customers and colleagues, and deliver excellent service to both to the very best of your abilities at all times.
* Team Player: Proactively contribute to the Company's success and act as a responsible team player to support colleagues and the best interests of the Company at all times.
* Continuous Improvement: Commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.
* IT Skills: Commit to continuous learning and the use of the latest IT equipment and software as required by the role.
* Policies & Procedures: Follow Company Directives and adhere to Company Policies and Procedures at all times.
* Flexibility: Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
Benefits:
* Salary
* Pension
* Health Insurance
Additional Requirements:
* Excellent Communication Skills
* Analytical Skills
* Problem Solving Skills
],