Overview
Position: Food and Beverage Assistant
Department: Food and Beverage Department
Reports to: Department Manager / Manager on Duty
Job Purpose: To assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beverage department and to ensure that guests always receive an excellent standard of service and hospitality.
Midweek availability: Monday - Friday, part-time hours.
Responsibilities
* To live to and embody the values of the business.
* Ensure that guests are seated and provided with menus and drinks promptly.
* Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
* Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
* Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations ensuring an exceptional level of service is always maintained.
* Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
* To take and receive payment for all food and beverage orders.
* To ensure F&B areas are tidied and cleaned to the required standards.
* To liaise with the Duty Manager during the day with regard to any irregularities.
* To ensure effective communication with other departments in the Hotel.
* To be responsible for the room service when required.
* To assist with the set up for functions.
* To assist guests with any queries they may have.
* To promote a sense of team spirit within the F&B department and with all other departments.
* To ensure all aspects of the food service and standards of presentation and service are maintained.
* To be observant of the food being served from the kitchen to ensure any problems are dealt with before reaching the guest.
* To establish and promote excellent relations with the guests ensuring their expectations are always met and leading the team by example.
* To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any other issues encountered.
* To assist guests with your knowledge of the menu and to take order accurately.
* To assist with preparation of food service areas for service.
* To be competent in taking reservations and allocating tables when necessary.
* To assist in the preparation of table plans.
* To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene standards.
* To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.
* To adhere to all health and safety regulations as set out in staff handbook.
* To participate in in all training provided by the company.
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