Cpl are currently seeking a Business Support Manager on behalf of our client, a well-established national non-profit organisation, to join their operations team in a permanent, full-time capacity. This role is hybrid and based in South Dublin, flexibility is available.
This is a fantastic opportunity for an experienced professional who is highly organised, proactive, and passionate about driving operational excellence. The role involves a mix of administrative, analytical, and strategic responsibilities, with a strong focus on improving processes and supporting continued organisational growth.
Key Responsibilities:
1. Deliver and continuously improve operational processes to ensure they are scalable and effective.
2. Maintain standard operating procedures and compliance documentation for the operations function.
3. Coordinate team schedules, resources, and communications across the department.
4. Collate and analyse data from CRM systems and other sources to support strategic planning and decision-making.
5. Lead and manage operational projects as delegated by the Head of Operations & Community Engagement.
6. Represent the department on internal committees and working groups.
7. Oversee the coordination of operations management meetings and the annual budget process.
8. Support the preparation of business proposals and funding applications.
9. Manage reporting requirements to external bodies and stakeholders, including service arrangements and performance metrics.
Candidate Profile:
Qualifications & Experience:
10. Third-level qualification in business, management or finance is desirable.
11. Minimum of two years' experience in a similar role within a fast-paced, operational setting.
12. Experience working within a multi-site organisation is beneficial.
13. Proven ability to produce data-driven reports and insights in a user-friendly format.
14. Project management experience with a focus on delivering operational improvements.
Skills & Competencies:
15. Results-oriented with strong analytical and problem-solving capabilities.
16. Excellent communication and interpersonal skills.
17. High attention to detail and accuracy.
18. Strong organisational and time management abilities.
19. Able to manage multiple priorities and deadlines effectively.
20. Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and SharePoint.
21. A collaborative, professional, and enthusiastic approach to work.
If you're interested in applying for this role or would like more information, please apply or contact. If you're shortlisted, Lucy will be in touch.
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