We are currently working with a leading digital growth agency that blends strategy, creativity, and analytics to help ambitious brands expand their reach and revenue. The company is entering an exciting scale-up phase and is hiring aChief Operating Officer (COO) who excels in systems, structure, and leadership.This is a senior role for someone eager to help build a category-defining agency and drive its next stage of growth. The COO will take full ownership of internal operations, enabling the founder to focus on growth, partnerships, and strategy. Your mission: to turn the agency into a scalable, high-performing organisation where every team member understands expectations, is supported by clear systems, and is motivated to deliver exceptional results.Key ResponsibilitiesLead company-wide people and culture initiativesOversee hiring, onboarding, progression, and performance frameworksImplement scalable systems, processes, and SOPs across departmentsManage and align functional leads across Paid Media, Creative, Email, and Client SuccessEstablish structured reporting rhythms, KPIs, and regular performance reviewsSupport financial tracking through forecasting, budgeting, and margin optimisationDrive efficiency and innovation through automation, AI, and workflow optimisationIdeal Candidate5 - 7 years of proven experience in a scaling environment—preferably in an agency, SaaS, or tech-enabled services businessSolid understanding of marketing and growth fundamentals (CAC, retention, margins, delivery models)A people-first leader with a performance-driven mindsetHighly organised, analytical, and process-orientedPassionate about systems thinking, efficiency, and operational excellenceWhat the Role OffersCompensation: Competitive base salary + performance incentives + potential equityA true second-in-command position with real operational ownershipFull responsibility for the people, culture, and delivery backbone of a fast-moving businessThe opportunity to build and shape—not just maintain—an evolving organisationPerformance-based rewards tied directly to company successA clear pathway to equity and long-term strategic involvementIf you're looking for momentum, autonomy, and the chance to help turn a strong agency into an industry leader, we'd love to hear from you.