Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?
We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.
This role is based in Citywest on a
6-month contract
.
Key Responsibilities
* Provide professional customer support by phone, email, and (in the future) an online ordering portal.
* Process customer orders and enquiries accurately and within deadlines.
* Monitor and track delivery schedules, resolving any issues with outstanding deliveries.
* Record, escalate, and resolve customer complaints efficiently.
* Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.
* Share information with customers regarding product offerings, promotions, and services.
* Support internal teams by reducing administrative workload on sales.
* Demonstrate a strong customer focus both internally and externally.
* Contribute to continuous process improvements and cross-functional initiatives.
* Take on Super User or Specialist tasks once fully trained.
Skills & Experience
* Previous experience in customer service, internal sales, or contact centre roles.
* Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).
* Strong communication and problem-solving skills.
* Ability to work effectively in a team-oriented, fast-paced environment.
* Healthcare or medical device industry experience is an advantage but not essential.
Important Information
* This is a
6-month contract role
based in
Citywest, Dublin
.
* Only candidates with
full right to work in Ireland
and relevant experience will be contacted.