Job Description:
Roles and responsibilities:
On a day to day basis, you'll be responsible for a variety of initiatives, including;
* Able to self-drive customer requirements and prioritize work
* Drive communication between customer and engineering teams, providing detailed communications and instructions
* Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
* Identify and report product issues and prioritize resolution with the engineering teams
* Create and maintain cases issues, to create knowledge base articles to prevent, resolve similar issues
* Function as a Subject Matter expert for at least one of the Avi Deployment options. Integrations e.g. vSphere, ESXi, NSX
Skills We Are Looking For
* Full understanding of the networking layers and troubleshooting process and platform (e.g. vSphere, ESXi, NSX)
* Excellent communication, time management and process adherence following skills
* Strong knowledge on L4- L7 protocols
* Knowledge of web technologies like HTTP/HTML/JavaScript/
* Knowledge of all networking components (Routing, Switching, Firewall, TCP/IP, etc.)
* Knowledge on Linux OS is a plus
* Experience with REST API or in Python/Java programming is a plus