Overview
Job Description
This role is responsible for providing moderately complex research, reporting and analytical support for the delivery of end-to-end services to clients.
Key responsibilities include carrying out duties under general supervision and assisting colleagues while following established procedures.
Responsibilities
* Booking of trade allocations and monitoring client confirmations
* Providing support for sales and trading desks using knowledge of operational risk, client money protection and funding to ensure timely allocation, confirmation and settlement of trades
* Managing client communications and queries in a timely and knowledgeable manner
* Resolution and escalation of unmatched trades for priority clients settling in European markets using market-related experience with knowledge of equity products
* Timely response to client queries regarding the settlement of their trades
* Using various internal systems to monitor live risk and ensure accurate and timely booking/allocation of trades
* Problem escalation to product specialists and technical support teams
* Client fails reporting
Requirements
We are looking for individuals with previous experience in a client-facing financial operations environment in a financial institution.
Knowledge of operational risk, client money protection and funding is essential.
Excellent client focus skills – ability to build strong relations with internal and external clients to provide top-tier client service.
Prioritise and work to deadlines and ensure queries resolved in a timely manner.
Up-to-date market knowledge on key initiatives and developments within the clearing and settlement space.
Clear communicator both written and verbal with both internal departments and external clients/counterparties.
Competent Excel skills and the ability to manipulate data.
Skills that will help (optional)
Knowledge of EMEA markets e.g. buy-in risks, settlement fines, market nuances.
Experience of using vendor platforms such as OMGEO CTM, ALERT, Traiana/Harmony an advantage.
Organisation skills – ability to record/organise information.
Benefits
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum.
Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc.
Use of a flex fund to use towards benefits.
Access to free counselling through an Employee Assistance Programme and virtual GP services.
Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution.
Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.
Our Commitment
We are committed to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional and financial wellness, recognising and rewarding performance and how we make an impact in the communities we serve.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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