Customer Service Administrator
Dublin 24 area
€*****k depending on experience
An incredible opportunity to join a well-known and very popular company who specialise in delivering stylish, high-quality interior solutions for both residential and commercial clients.
They need a dedicated Customer Service Representative to join their impressive team
As a key member of the customer service team, you will be the first point of contact for clients—providing exceptional service, handling enquiries, processing orders, and supporting the sales and design teams to ensure a smooth and professional customer experience from start to finish.
Key Responsibilities
Respond promptly and professionally to customer enquiries via phone, email, and in-person
Process sales orders and update customer records in the system
Liaise with internal departments (sales, design, warehouse, and logistics) to ensure timely delivery and service
Provide after-sales support and manage any customer issues or complaints with a solutions-focused approach
Maintain product knowledge to assist clients with queries or product recommendations
Assist in scheduling appointments and managing project timelines where needed
Support general office administration and customer service operations as required
Requirements
Previous experience in a customer service, retail, or administrative role (experience in interiors or design is a plus)
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite (Excel, Outlook, Word)
High attention to detail and ability to multitask in a fast-paced environment