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Principal Technical Support Engineer Enterprise, Dublin
Client: [Information missing]
Location: Dublin, Ireland
Job Category: Other
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EU work permit required: Yes
Job Reference:
3ea934739911
Job Views:
4
Posted:
01.06.2025
Expiry Date:
16.07.2025
Job Description:
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
GenAI/AI/Creative Cloud Technical Subject Matter Expert
ROLE:
Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies
RESPONSIBILITIES:
* Collaborating closely with the system admins of enterprise customers to support them in the areas of GenAI, Firefly, APIs, deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).
* Troubleshoot in-depth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.
* Assisting Adobe enterprise customers in configuring and deploying enterprise software packages
* Working both independently and as part of a team, in a fast-paced environment.
* Occasional travel to customer sites or to technical conferences.
* Handling diverse challenges and learning new technologies.
* Authoring and reviewing knowledgebase articles and training materials for customers and internal use.
* Providing expert assistance on topics around the technical areas via phone and web conference, both one-to-one and in groups.
* Researching and logging bugs, working with QE, Engineering, and Product Management to prioritize issues.
* Hours mainly 8am – 4pm, with additional on-call availability for weekends on a rotating schedule.
* Collaborating with other Adobe groups to understand new or extended product lines and services, and adapt to customer needs.
REQUIREMENTS
* German or French language skills, in addition to English.
* Solid understanding of Mac and Windows operating systems.
* Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
* Knowledge of installer/deployment technologies.
* Strong time management and organizational skills.
* Excellent communication skills, with ability to clearly communicate complex topics.
* Strong interpersonal skills and ability to build lasting relationships with stakeholders, partners, and customers.
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