About UsAskArk is a GDPR-compliant AI platform built specifically for schools. We work with educational institutions across Ireland and the UK, providing educators with secure, privacy-first AI tools that help with lesson planning, student support, and school administration. Our team is small, focused, and genuinely committed to solving real problems in education.The RoleWe're looking for a Customer Success Manager to own the relationship between AskArk and our school customers. You'll be responsible for onboarding new schools, training staff (from leadership to teachers), providing technical support, and ensuring schools get real value from the platform. This is a hands-on role covering customer success, training, and support — you'll be the main point of contact for our customers.Your responsibilities will include:Onboarding new schools and their staff onto AskArkDelivering training sessions (both remote and occasional in-school) and creating training materials for school usersProviding technical support and troubleshooting platform issuesBuilding and maintaining strong relationships with school contactsProactively monitoring school health and adoption, identifying where support is neededEscalating technical issues to our development team when requiredIdentifying opportunities for schools to expand their use of AskArkOccasional travel to schools for face-to-face training and relationship buildingWho You AreYou have 3+ years of experience in customer success, customer support, or training — ideally in edtech or education sector roles, though relevant B2B SaaS experience is valuable. You're comfortable with technology, understand how schools operate (or can learn quickly), and genuinely enjoy helping people use software effectively. You communicate clearly with non-technical users, stay organized across multiple customer relationships, and take initiative to solve problems.You're based in Ireland and available to work remotely with occasional travel to schools.What We're Looking ForProven track record in customer success, support, or training rolesStrong communication and training skillsAbility to troubleshoot technical issues or know when to escalateComfortable building relationships and managing multiple school contactsProactive approach to identifying customer needs and adoption challengesExperience in education sector or edtech (preferred but not essential)Willingness to travel occasionally to schools for training and relationship buildingWhat You'll GetThe chance to directly impact how schools use AI in educationA small team where your work matters and you have real influenceRemote flexibility within Ireland with occasional school visitsA role that covers the full customer lifecycle, not just support ticketsJob Type: Full-timePay: €39,000.00-€52,000.00 per yearBenefits:Company pensionWork from homeApplication question(s):Describe your experience supporting or training users on software platforms. What's an example of a complex feature you've had to explain to non-technical users?What experience do you have working in education or with schools? If none, what draws you to this sector?Have you delivered training to groups or created training materials? What was your approach?Are you comfortable with occasional travel to schools within Ireland? What would work for you logistically?Work Location: Hybrid remote in Cork., CO. Cork