Who We Are
Irish Hospice Foundation (IHF) is a national charity that addresses dying, death and bereavement in Ireland. Our vision is an Ireland where people facing end of life or bereavement, and those who care for them, are provided with the care and support that they need.
Through advocacy and education, and the provision of services such as Nurses for Night Care and the Bereavement Support Line and our national programmes such as Hospice Friendly Hospitals, Dying Well at Home and Caru – Supporting Care & Compassion at End of Life in Nursing Homes, Adult Bereavement Programme and Irish Childhood Bereavement Network, IHF works to ensure that every person in Ireland can die and grieve well, whatever their age and wherever the place.
About The Role
Job Purpose: This is a multi-faceted role supporting the bereavement team with key responsibility for administrative support of our Bereavement Support Line (BSL) and our Grief in the Workplace (GITW) Programme.
BSL: this role involves administrative support and technological training for the BSL Volunteers. Key aspects of the role are to ensure timely follow-ups for bereaved callers, provide prompt administrative support for Volunteers and maintain key call traffic metrics for reporting purposes. GDPR-compliant data management is also key. The successful applicant will be supported to undertake BSL volunteer training to be able to cover the BSL as required.
GITW: this role involves working closely with the GITW lead, liaising with organisations and managing bookings, invoicing and all associated functions.
GENERAL: The Bereavement Support Administrator also has responsibility for stock control and tracking of IHF print materials. Within the wider bereavement team, the role involves scheduling of meetings and training sessions, and other responsibilities as the need arises.
Salary: €28,518 - €33,551 depending on experience
Contract Type: Permanent Full Time (37 hours a week)
Job Location: Our offices are based on Nassau St., Dublin 2. We have a hybrid work model in place (a minimum requirement of 2 days a week in the office).
Reporting to: Bereavement Clinical Manager
Responsibilities
Key volunteer support
* Key administrative point of contact for BSL volunteers on a day-to-day basis
* Resolve technological issues speedily for the BSL volunteers
* Manage the volunteer roster to ensure daily coverage for the BSL
* As required, cover the BSL line (training will be provided).
* Monitor and track (for metrics) the volume of calls on each BSL shift
* Organise links for daily debriefs and manage all administrative follow-ups.
Recruitment and training
* Co-ordinate recruitment and training of new volunteers as required, including refresher on-going training.
* Deliver new volunteer training on ‘phone software and call logging for the Bereavement Support Line (BSL).
Ongoing administration and reporting
* Maintain weekly metrics and produce quarterly metrics for senior management reporting.
* Maintain up to date contacts and directories of bereavement supports and carry-out bi-annual audit.
* Support the review and distribution of printed resources to volunteers.
* Schedule and ensure minimum 6m attendance at monthly supervision.
* Organise social gatherings (at least one annually) to recognise the work of the remote-working volunteers.
Grief in the Workplace administration
* Act as first point of contact for all grief in the workplace email and phone queries
* Carry out the introductory needs analysis call with employers to establish their training needs
* Responsible for all administrative aspects of grief in the workplace training including scheduling, tracking of bookings, arranging payments, pre and post workshop information, stock and materials, etc.
* Responsible for the GITW eLearning as a first point of contact for course registrations, access, queries, etc.
* Generate reports from e-learning, bookings, evaluations when needed
* Event support for GITW Lunch and Learns, conference attendance occasionally
Information distribution
* Manage stock control of IHF bereavement leaflets, pins and cards, tracking where they have been distributed in bulk and order prints as necessary.
* Responsibility for issuing IHF leaflets, pins and other resources as required.
General Administrative Support
* Ensure all policies and records are current and accessible within GDPR and data retention guidelines.
* Support the IHF main telephone reception function as required.
Any other tasks as may be assigned by the manager or designated person.
Qualifications And Experience
IHF is open to applications from candidates who have experience in most but not all of the following areas.The successful candidate will be supported through their induction to increase their knowledge and ability to deliver on the responsibilities outlined here. Further training and ongoing support will be available.
Essential
* A high degree of emotional intelligence and empathy
* Minimum of two years' experience in a similar role
* Excellent organisational, administration and data management skills
* Proven ability to multi-task, be self-directed and manage time effectively.
* Strong communication, interpersonal and team skills
* Excellent attention to detail
* Enthusiastic, warm friendly manner
* Ability to respond quickly to a small busy team
* Proven experience in a supportive role, ideally providing support to the public.
* Good working knowledge of MS Excel, Zoom and MS Teams.
* Experience of the charity sector
* A working knowledge or experience of GDPR
* A knowledge of Amazon Connect or other telephone interface
Desirable
The above Job Specification is not intended to be a comprehensive list of all duties involved, and, consequently, the post holder may be required to perform other duties as appropriate to the post, that may be assigned to them from time to time and to contribute to the development of the post while in office.
Benefits Include
Pension
As a member you will be required to make a pension contribution of 5% on your gross annual salary. IHF will contribute 10% on your behalf to a company contributory pension scheme.
Death in Service
4 times annual salary
Income Protection
75% of salary and cover pension contributions
Annual Leave
23 days per year (increased with service)
Additional Leave Days
Closure of the office on Good Friday, half day Christmas Eve and time between Christmas and New Year
Sick Pay
Up to 6 months certified sick leave
Hybrid Work Arrangement
2 days working from the office
Maternity Leave
26 weeks fully paid maternity leave (less social welfare benefits)
Adoptive Leave
24 weeks fully paid adoptive leave (less social welfare benefits)
Paternity Leave
2 weeks fully paid paternity leave (less social welfare benefits)
Sabbatical Leave
Opportunity to take Sabbatical leave after 5 years of service
Opportunities for training and workplace development
Flexible work options
Access to our Employee Assistance Programme
Travel (bike-to-work schemes/tax saver commuter tickets)
Application Procedure
Closing date for applications isSunday 10th August 2025. Applicants should submit a CV (max. 2 pages), detailing relevant experience, along with a covering letter outlining the reasons they believe they are suitable for this role.
* Applicants will be short-listed based on information supplied.
* Late or incomplete applications will not be accepted.
* Should the person recommended for appointment decline, or having accepted it, relinquish it, or if an additional vacancy arises, IHF may, at its discretion, select and recommend another person for appointment on the results of this selection process.
Candidates must be legally entitled to work in Ireland at the time of application.
If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. #J-18808-Ljbffr