What this Job Entails: The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services.
The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities.
The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations.
This role requires travel.
Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
Help with performing card adds or replacements, software upgrades, and associated testing.
Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
Provide site survey support for OSP and ISP projects, as well as large space or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
Knowledge of state and local regulatory standards, procedures, and permitting requirements.
Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
Experience with spreadsheets, workflow and project management applications, and administrative software applications.
Understanding of how to use a Tier-1 ITSM platform Preferred Qualifications: Physical Demand