Overview
Head Waiter/Waitress - Dublin at Big Mamma Group
Join our amazing team as Head Waiter/Waitress in Dublin. Get AI-powered advice on this job and more exclusive features. This range is provided by Big Mamma Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
€17 per hour
About Big Mamma
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium, and Italy). Our mission is to share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles. We are bringing the dolce vita to Ireland with our first opening in Dublin — get ready for good vibes, great food, and an incredible new adventure!
Your mission
Join our Big Mamma floor team. Your top priority will be to look after all of the guests in your section and ensure the rest of the team follow your example — following the steps of service, giving recommendations, upselling and going the extra mile. Master the knowledge of our products, wines and cocktails and participate in the training of the more junior waiters. Open and close the floor. Respect health and safety standards and maintain cleanliness and organisation across the floor. Support management with onboarding new runners. Spread magic and make our customers live the best moment of their day. Embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
Responsibilities
* Be part of a BIG MAMMA floor team.
* Look after guests in your section, lead by example in service steps, provide recommendations, upsell, and go the extra mile.
* Master knowledge of products, wines and cocktails; participate in training of junior waiters.
* Open and close the floor; maintain health and safety standards.
* Maintain cleanliness and organisation across the floor.
* Support management with onboarding new runners.
* Deliver exceptional guest experiences and uphold Big Mamma values.
Qualifications
* Big smile and passion for Italian food.
* Great energy, proactive attitude and team spirit.
* Excellent customer service and communication skills.
* Previous experience as a head waiter/waitress in a busy restaurant is required.
* Flexible availability, including weekends and evenings.
Our offer
* Permanent, full-time position
* 5 days working week with 2 days off
* Tasty staff food served family style
* Regular training & growth opportunities
* Mobility across all of our venues in Europe
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
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