Regulatory Oversight Specialist
The Platform Supervision and Investigations Division is responsible for regulating broadcasters, video-on-demand providers, and online platforms established in Ireland. This role will contribute to the development of a thriving media landscape by enforcing regulatory obligations and promoting compliance.
This position requires a skilled professional with expertise in conducting regulatory investigations, managing complaints, and risk management within the technology sector. The ideal candidate will have a strong understanding of relevant legislation and policies concerning digital services.
The successful candidate will be responsible for leading the scoping of complaints work and investigation work, drafting case-related legal documentation, and collaborating with internal and external teams to develop best practices. Additionally, they will assist in the collection and analysis of evidence, review legislation, and transform codes and rules into working processes.
This role offers a unique opportunity to shape the regulatory framework for digital services in Ireland. If you are passionate about promoting a safe and trusted media environment, we encourage you to apply.
About This Role
- Lead the timely and efficient progression of complaints/investigatory cases allocated to the Platform Supervision & Investigations Division.
- Project planning and management.
- Drafting case-related legal documentation including complaint/investigation letters, correspondence, case analysis, complaint decisions/investigation reports, and other supporting documentation.
- Assisting team members in any litigation which may arise.
- Contributing to complaint-handling processes and activities, to include quality assurance and improvement.
- Collaborating with internal and external teams to develop, maintain, and update complaint and investigative best practices.
- Identifying the skills and training requirements needed to ensure An Coimisiún can deliver high-quality complaint services and investigative services.
- Mentoring and coaching team members to develop their potential.
About You
- Relevant level 8 or above third-level qualification in law, regulation, compliance, or other demonstrably relevant discipline or equivalent professional experience.
- At least 5 years relevant work experience in:
- Conducting regulatory investigations;
- Managing regulatory complaints;
- Risk management or trust and safety within the technology sector.
- Track record in identifying opportunities for improvement and creating efficiencies within a team.
- Excellent planning and organisational skills and the ability to prioritise effectively and manage a significant and diverse workload.
- Well-developed interpersonal skills with the ability to build relationships with many different stakeholders and demonstrate negotiation and influencing skills.
- Excellent written communication skills in a variety of forms including presentations, policy documents, correspondence, and reports.
Benefits
- Full-time, 35 hours per week
- Annual Leave: 30 days per annum
- Hybrid role combining home and office working
- Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.
- For a full list of benefits, see our website.
- This position is graded at the Assistant Principal scale.
- Successful candidates will be appointed on the first point of the scale.
Application Process
- A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience, and values meet the requirements of the position via our careers page.
- Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.
- Candidates who engage in canvassing will be disqualified and excluded from the process.