Job Overview:
We are seeking a motivated and customer-focused individual to join our retail team as a Customer Experience Associate. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, maintaining high standards of service and ensuring a welcoming and engaging shopping environment.
Key Responsibilities:
* Provide customers with an outstanding experience through product knowledge, assistance, and excellent communication skills.
* Ensure the store is well-maintained, visually appealing and easy to navigate, including merchandising, visual displays, and stock management.
* Process transactions efficiently, handle queries and resolve any issues in a professional and courteous manner.
* Receive and process deliveries in a timely and accurate manner.
* Collaborate with colleagues to achieve sales targets, promote products and drive business growth.
Requirements:
* A passion for delivering exceptional customer experiences and building strong relationships.
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
* High standards of organization, attention to detail and time management.
* Ability to work flexibly, including weekends and holidays.
* Basic numeracy and literacy skills, with the ability to operate a cash register and use basic computer systems.
Benefits:
* Competitive hourly rate and premium Sunday pay.
* Flexible scheduling to accommodate different needs.
* Secure pension scheme and generous holiday allowance.
* Employee discounts on fashion items.
* Well-being initiatives and employee assistance programme.