Title:
IT Support Specialist
Location:
South Dublin Area
Type:
Onsite, 5 days a week
Job Summary:
We are seeking a detail-oriented and proactive
IT Support Specialist
to oversee and support the day-to-day IT operations of our organization. The successful candidate will coordinate IT activities, ensure the efficient functioning of systems and networks, and provide first-line support to end-users. This role acts as the bridge between users, IT staff, and external vendors to maintain, upgrade, and manage software, hardware, and networks.
Key Responsibilities:
* Coordinate and support the implementation of IT projects, systems upgrades, and maintenance.
* Provide technical support to users for hardware, software, and network issues.
* Maintain and monitor IT systems, networks, and infrastructure to ensure optimal performance.
* Manage IT assets, including hardware inventory, software licenses, and user accounts.
* Liaise with vendors and service providers to resolve technical issues and manage contracts.
* Ensure data backups and disaster recovery systems are in place and functioning properly.
* Maintain documentation for IT policies, procedures, and system configurations.
* Support cybersecurity initiatives and ensure compliance with data protection regulations.
* Train staff on IT systems, tools, and security protocols as needed.
* Assist with the onboarding and offboarding of employees, including setting up user accounts and equipment.
Requirements:
Education & Experience:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* 2+ years of experience in IT support, coordination, or a similar role.
* Experience with Windows and Mac OS, networking protocols, and cloud services (e.g., Microsoft 365, Google Workspace).
Technical Skills:
* Knowledge of IT systems, hardware, software, and network troubleshooting.
* Familiarity with Active Directory, Office 365, VPNs, and remote support tools.
* Understanding of cybersecurity principles and data privacy regulations (e.g., GDPR).
Soft Skills:
* Strong organizational and multitasking skills.
* Excellent communication and interpersonal abilities.
* Ability to work independently and in a team-oriented environment.
* Problem-solving mindset with attention to detail.
Desirable Qualifications:
* Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Certified).
* Experience with help desk or ticketing systems (e.g., Jira, ServiceNow).
* Familiarity with IT project management methodologies.