Job Title: Onsite IT Technician
Cork
Contract Role
Summary: We are seeking an IT Technician with a demonstrated history of excellent customer service, sense of urgency, and ability to multitask with minimum supervision. As the local on-site face of the technology department, you will support local and remote employees across multiple countries at all levels. Providing support, research, and resolution on a variety of issues, tracking and monitoring the problem to ensure a timely resolution.
Responsibilities:
* Advanced troubleshooting for employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).
* Providing technical support for local and remote users.
* Configuration and deployment of Windows and iOS computers.
* Prepare, ship, and receive hardware, computers, and accessories.
* Maintain stockroom inventory and ensure all assets are accounted for by performing physical inventory counts.
* Assist with procurement of new hardware and the proper disposal of aged hardware.
* Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
* Assisting users with VPN connection troubleshooting and managing two-factor authentication for new and existing employees.
* A/V conference room support and troubleshooting.
* Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
* Provide on-site hands-on assistance for other technology teams when needed.
Requirements:
* The successful candidate will have 3+ years of advanced IT technical support with Windows and iOS computers, operating systems, and office applications.
* Demonstrated experience imaging and upgrading Windows and iOS computers.
* Strong knowledge of Google Suite applications.
* Microsoft InTune, AutoPilot, Azure, and Jamf.
* Image creation and management.
* Experience working tickets within a service management system.
* Shipping and receiving computers to end users and repair vendors.
* Working with local and remote users at all levels.
* Providing support via remote access tools like LogMeIn.
* Exposure to Identity Management tools like Okta.
* Excellent communication, follow-up, and time management skills.
* Ability to multitask with minimal supervision.
* Understanding of network protocols and VPN solutions.