Service Excellence Coach
Our organisation requires a seasoned Service Excellence Coach to join our team. This role is focused on driving exceptional customer service and sales performance within a fast-paced, customer-facing environment.
The successful candidate will have the ability to coach staff in delivering world-class customer experiences, while maximising revenue opportunities.
Key responsibilities include:
* Coaching staff on customer service best practices and sales techniques
* Developing and implementing strategies to drive customer satisfaction and revenue growth
* Providing one-to-one and group coaching sessions to improve sales performance and customer interaction skills
* Reinforcing high standards of customer service across all touchpoints
Requirements
To be successful in this role, you will need:
* A proven track record of delivering exceptional customer service and sales results
* Strong coaching and mentoring skills
* Ability to work in a fast-paced environment and meet deadlines
* Excellent communication and interpersonal skills
Benefits
We offer a competitive salary and benefits package, including:
* Generous annual leave
* Professional development opportunities
* Supportive team environment
What's Next?
If you are passionate about delivering exceptional customer service and sales performance, we encourage you to apply for this exciting opportunity.