ICT Services is currently seeking aService Desk Agent. This is an excellent entry-level position with strongpotential for growth.
This role is required by our customer, a leading European company that delivers top-tier cybersecurity, cloud, and digital transformation solutions.
This is a full-time, on-site role based in Dundrum, Dublin. It is a daily-rate contract position for an initial 6-month term with extension.
Requirements:
* Passionate about IT services
* Strong Customer Service skills or Communications skills.
* IT qualifications — CompTIA A+ / CompTIA Network +/ MD100/ MS900, or any other relevant IT certification.
* Self-motivated and enthusiastic, with an ability and aptitude to learn, develop and grow with the company.
Responsibilities:
* Provide Level 1 remote and desk side support services to end users.
* Troubleshoot PC-related problems either via phone, remote tools or desk-side support.
* Complete incidents and requests with SLA in pressurised environment.
* Provide remote IT Support to users, supporting a windows and office 365 environment.
* Escalate unresolved issues to support leads, designated service group or client help desk.
* Works collaboratively in a team environment.
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