Customer Service Advisor - Remote - Immediate Start
Customer Service Advisor - Remote - Immediate Start Capita Ireland is recruiting Customer Service Advisors to join our team, working from home.
You'll join a small, friendly team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.
You will work from Monday to Sunday, between 8am and 8pm, for 40 hours per week.
The start date for this role is Monday, 11th August.
Please only apply if you are available to start on this date.
Job title: Customer Service Advisor - Remote - Immediate Start
Job Description: What you'll be doing: Handle a high volume of customer queries via telephone, up to 60 calls per day. Answer all queries positively, providing a great first impression. Meet daily service delivery targets, resolving queries professionally and promptly. Build trustful relationships with customers, team members, and clients through open communication. Use multiple systems to navigate customer accounts and record interactions accurately. What we're looking for: Experience in a similar environment. Attention to detail and methodical work approach. Strong communication skills and rapport-building ability. Excellent organizational skills. Ability to work within strict SLA and KPI guidelines. Clear and confident communication. Proficiency in PC use, including Microsoft Office, especially Excel. Proactive attitude and ambition to develop the role. What's in it for you? Join a dedicated team that values customer service, celebrates successes, and encourages ideas.
Opportunities for skill development and career progression are available within Capita Ireland.
€28.08 per annum 22 days holiday plus options to purchase additional leave Access to lifestyle savings and discounts via Wrkit Eyecare vouchers and glasses contribution Capita pension scheme Employee Assistance Programme Life Assurance Cycle to Work scheme Next steps: Click 'Apply now' to complete the application and assessment.
Successful candidates will be invited to an assessment centre, typically held on Wednesdays at our Little Island office.
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Location: Dublin, Ireland
Time Type: Full-time employment
Contract Type: Permanent
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