Customer Service Representative's - Based at BusárasAbout UsBrandtactics is a leading field marketing, events and activations company, delivering high-quality brand experiences across Ireland. We pride ourselves on our professionalism, strong client relationships, and exceptional team. When we work with a client, we become an extension of their brand, friendly, professional, and focused on delivering a great customer experience every time. We are now recruiting key staff to represent Bus Éireann and Expressway.The Role As a Customer Service Representative, you'll be the brand ambassador representing a National Brand been the helpful face customers remember. This is an active role, engaging with the public from assisting passengers to reach their destination. Your interaction is key for the brand creating positive travel experiences and building brand loyalty.Hours of WorkMonday to Friday - 10am to 7pmSaturday 9am to 6pmSunday 12 noon to 7pmKey ResponsibilitiesGreet customers warmly and provide accurate travel information.Assist with ticket sales (online, ticket vending machines, or mobile devices).Help passengers navigate stations, airports, and boarding areas.Troubleshoot ticket machine issues (full training provided).Manage queues to ensure smooth and timely boarding.Support marketing promotions, surveys, and data collection campaigns.Assist passengers with accessibility needs.Work closely with station staff, drivers, and the Bus Éireann team.Complete end-of-shift reports.What We're Looking ForCandidates that can make an Impact. Your role directly shapes the customer experience for thousands of passengers, making travel smoother and more enjoyableStrong customer service skills and a friendly, approachable manner.Ability to problem-solve calmly and professionally.Confident communicator, fluent in English.Well-presented and punctual, with a team-player attitude.Experience in customer-facing roles is an advantage (but full training is provided).Career driven representatives who want to work in public-facing roles where no two days are the same.Why Join Us?Be part of a supportive team that values and looks after its staff.Enhance your training and development skills.Professional Development. Build transferable skills in customer care, teamwork, and brand representation that enhance your career opportunities.Team Culture. Be part of a supportive, professional team that values and looks after its staff.Pay: €13.50-€14.00 per hourJob Types: Full-time, Part-timePay: €13.50 per hourExpected hours: 13.50 – 14.00 per weekApplication question(s):Are you available Full Time or Part Time ?Are you available to commence on October 1stLanguage:Fluent English (required)Work Location: In person