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One of our client is currently looking to recruit anL1 Support Analystto join their team in Malahide Road, Dublin(Onsite role).This is a permanent position reporting into the Northern Europe Field Systems Manager. The IT service team is responsible for supporting and maintaining IT systems and for providing efficient desktop & Application support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.
This is a Full-Time role which might include weekend work.
Job Responsibilities
Troubleshoot and resolve hardware and software problems
* Provide initial customer support for custom line-of-business applications
* Manage incidents using company standard tools and processes
* Supporting and maintaining Windows 7 and 10 computers
* Supporting Office 365 client solutions
* Escalation of IT issues within the team
* Assisting users with new laptops and desktops
* Installing authorised software
* Asset Lifecycle Management
* Perform any other reasonable duties consistent with the role as required
Key Requirements
1+ years working within a technical services support desk
* ITIL Certified is desirable
* Third Level Qualification in a relevant discipline
* Experience supporting Microsoft Office 2010 and newer
* Understanding of ITIL framework
* Experience supporting a corporate Microsoft Windows 7, 8 or 10 environments
* Previous experience using helpdesk applications (desirable)
* TCP/IP network and general WAN/LAN trouble shooting
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