We are seeking a skilled German Customer Success Coordinator to join our team. This is an exciting opportunity to work closely with a dedicated team and deliver exceptional customer service to our clients.
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As a key member of our team, you will be responsible for providing comprehensive support to our customers via various communication channels. Your primary focus will be on offering top-notch customer service and collaborating with internal departments to ensure seamless project execution.
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* Main Responsibilities:
* Provide high-quality support services via phone, chat, and email that consistently exceed client expectations.
* Respond efficiently and professionally to customer inquiries, liaising with other departments as needed to ensure timely responses.
* Liaise with internal departments to ensure key metrics are met.
* Ensure faultless service delivery for all clients.
* Maintain accuracy in all correspondence and update systems accordingly.
* Undertake additional tasks as delegated by the team leader, including assisting with internal administration as required.
* Be committed to learning and developing extensive product knowledge to provide accurate and timely information to clients and customers.
* Adhere to guidelines and policies, staying up-to-date with the latest developments.