Job description:
We are currently looking for a The Head of Operations on behalf of our client.
1. Future Planning – Accountable for the Warehousing & Logistics strategy design, innovation, implementation, continuous improvement, and performance.
2. Team – Lead a diverse team across the warehousing & logistics, including transport.
3. Stakeholders – Build strong cross functional relationships with Heads of Demand Fulfilment, Demand Management, Buying and Store Operations and our store managers to align supply to commercial priorities.
4. Operational – Responsible for developing regional and local implementation of Warehousing & logistics strategies and end-to-end cost reduction in the logistics network.
Key Responsibilities:
5. Own, manage and optimise the day-to-day operational relationships with the network of Warehousing Partners across the businesses. Design, drive & deliver industry-leading Warehousing operational performance.
6. Own, manage and optimise the Transport & logistics operational performance with the 3rd party transport partners.
7. Delivery value to the business across outbound transport, reverse logistics (backhauling) & asset management.
8. Deliver value to the business (cost savings, quality & safety, service level, innovation, risk mitigation and corporate responsibility) by leveraging Warehousing & Logistics strategies, cross-functional collaboration, technology and supplier relationships.
9. Lead and build the existing team across the warehousing & logistics function. Develop and maintain a close relationship with the Directors responsible for Store Operations and build a robust and active network of internal experts.
10. Strategy – help lead the design, development & implementation of the future state long term warehousing & logistics network.
11. Drive digital transformation and automation across the warehousing & logistics network (WMS), introducing data-led decision-making, and improved visibility across the supply chain.
12. Cross-functional alignment – Translate commercial sales plans into operational warehousing strategies (including promotional or launch volume planning), Mitigate risk for high-demand or constrained products, Collaborate on trade-driving initiatives.
13. Support sustainability – and compliance goals through efficient transport, packaging, and supplier management practices in logistics. Ensure all ESG legislative requirements are incorporated and met within the company's Supply Chain.
Experience and expertise:
14. Industry Expertise – Has 15+ years of experience running warehousing & logistics for a large, fast moving and high SKU complexity business with seasonal & category-specific dynamics, operating multi-channel to market
15. Industry Expertise – Have managed & optimised logistics and/or company owned distribution facilities, including contract design and Retail experience an advantage.
16. Functional Experience – Have experience in warehousing & logistics strategy design and economics for establishment of warehousing & logistics networks to serve new channels to market or new geographic markets
17. Functional Expertise – Experience with delivering the digital optimisation of warehousing & logistics networks, such as warehouse management systems (WMS), transport management systems (TMS), and e-commerce platforms.
18. Executive Presence – rings gravitas and stakeholder engagement skills; ability to communicate information effectively throughout all levels of the organisation and with Stores Supply Chain Partners
19. Team Leadership – Has successful experience in setting up high-performing organisations and teams.
20. Tools and Capabilities – Experience with fulfilment technology, warehouse management systems (WMS), transport management systems (TMS), and e-commerce platforms.
Leadership Capabilities
21. Leading Change: Ability and desire to promote an environment that will drive change and innovative thinking to further the company's competitive advantage. This would include recognising and rewarding those who develop and implement new ideas.
22. Inspiring Leader: Develop and coach a team with diverse talents and experiences to contribute to overall strategy, while holding team members accountable and recognising successes. Encourage team members to enhance culture, discussions, decisions and results.
23. Collaborative & Influencing: Actively seeks colleagues' input in decision-making. Rallies support of internal and external stakeholders to drive positive change.
24. Determined and Resilient: Proactive in pursuing significant challenges and remains resilient and committed to achieving goals.
25. Decision Making Ability: Able to make clear and concise decisions in a timely manner, particularly in fluid and ambiguous situations. Utilise an analytical, solutions-oriented and financially-savvy mindset throughout the decision-making process, while ensuring all key stakeholders, alternative options and outcomes have been considered.
26. Execution Skill: Energised by a new challenge or the opportunity to exceed a goal. Promotes an environment amongst themselves and their team to strive to regularly exceed expectations, even under adverse circumstances.
Strategic: Integrates variety of information and translates company strategy to divisional strategy and results. Energised to pursue best practices, external insights and benchmarking for step-change improvement
Job Types: Full-time, Permanent
Benefits:
27. Additional leave
28. Company events
29. Company pension
Experience:
30. Operations management: 10 years (preferred)
Work Location: In person