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Overview:
We are seeking a warm, professional, and guest-focused Receptionist to join our front office team in a popular hotel in Dublin 22. As the first point of contact for our guests, you will play a key role in creating a welcoming and efficient check-in and check-out experience.
Key Responsibilities:
Greet guests warmly on arrival and ensure a smooth check-in/check-out process
Manage room allocations and process payments accurately
Handle guest enquiries and resolve issues promptly and professionally
Maintain front desk procedures and standards at all times
Liaise with housekeeping, reservations, and other departments to ensure guest satisfaction
Operate the hotel’s booking and payment systems with accuracy
Requirements:
Previous experience in a similar role is preferred
Excellent communication and interpersonal skills
Strong customer service focus with a proactive approach
Ability to work in a fast-paced environment
Flexibility to work various shifts, including weekends and holidays
Familiarity with hotel booking systems (e.g., Hotsoft orOpera ) is an advantage
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