What You'll Do
You'll provide technical support remotely and on site, to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem.
Using advanced troubleshooting methodologies, you'll establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis, and support FSO repair activities through escalation closure.
Role Responsibilities
Support multiple technical escalations, resolve with focus on time to resolution and quality of work
Attend customer field issues meetings with FSO, collaborate with BU engineers
Recommend best practices to improve products, processes, or services
Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
Provide on-site coaching to Field Service Operations
Provide Alpha and Beta Site support
Support NPI development early in the product life cycle, and at key customer sites
Support BU DFx (Design for Service / Install) projects
Create, or collaborate in creation of, innovative advanced trouble shooting tools
Coach colleagues with less experience; lead small projects with manageable risks and resource requirements
Solve complex problems using new perspectives on existing solutions
Exercise judgment based on the analysis of multiple sources of information and data
Minimum Qualifications
Bachelor's degree (or equivalent) in a technical field.
2–4 years of Semiconductor Etch HW experience.
Experience with Microsoft suite and tools such as SAP, VSPI, and ARK.
Preferred Qualifications
Exhibit strong communication skills—able to explain difficult or sensitive information
Demonstrate strong relationship management skills—works to build consensus and effectively manage difficult situations and stressful environments
Aware of competition and the factors that differentiate them in the market
Job Details
Location: Leixlip, IRL
Salary: €48,****** - €66,******
Shift: Mon-Fri 8hr per day
Travel: Yes, generally 25% of the time, but could be as high as 50%.
Relocation: No
Employment Type: Full time, Assignee / Regular
Benefits: We care about the health and wellbeing of our employees.
We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Applied Materials is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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