Technical Support Engineer - Platform & Apps
Technical Support Engineer - Platform & Apps
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This range is provided by Principle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Technology & Engineering Division Senior Advisor
Title: Technical Support Engineer – Platform & Apps
Location: Dublin 2 (Hybrid, 2–3 days onsite)
Salary: €49,000 per annum (PAYE contract)
Contract: 11-month contract (weekly pay via Principle HR)
The Opportunity
Join a dynamic enterprise software support team as a Technical Support Engineer – Platform & Apps, helping customers tackle technical challenges, troubleshoot platform issues, and keep things running smoothly. This is a fantastic chance to expand your skill set across web technologies, networking, and enterprise-grade applications in a hybrid work model.
What You’ll Do
* Own and resolve complex technical cases involving platform, web apps, and integrations.
* Collaborate with cross-functional teams to ensure a seamless customer experience.
* Stay calm under pressure, building trust and communicating solutions clearly to customers.
* Provide insights into product and process improvements.
What We’re Looking For:
Must-Have Skills:
* 2–4+ years in customer-facing technical support.
* Experience troubleshooting web-based applications and APIs (REST/SOAP).
* Excellent communication skills—both written and verbal.
* Proven ability to work independently and in a team environment.
* Commitment to delivering quality support—even during evenings/weekends if required.
Nice-to-Have Skills:
* Familiarity with ITSM, ITIL, or CMDB.
* Database experience (MySQL, Oracle).
* Experience with AI-powered tools or workflow automation (bonus but not essential).
* Exposure to data extraction and integrations (JDBC, ODBC).
Apply Now
Apply Now with your CV or LinkedIn profile for immediate consideration. All applications are reviewed by me Som in Principle.
Som | som@principlehr.com
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology, Customer Service, and Engineering
* Industries
Information Services, IT Services and IT Consulting, and Technology, Information and Media
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