Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced operational environments? Can you turn data into actionable insights?
If your answered yes, we want you on our team!
Here at GXO, we’re looking for a proactive and customer-focused Customer Support Analyst, to join our operations team based in Dublin. In this pivotal role, you’ll be the bridge between customer, operations, and senior leadership – ensuring smooth communication and top-tier service delivery. You’ll manage queries, resolve order issues, and drive continuous improvement initiatives that keep our clients happy and our process efficient.
This is full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:30. Flexibility will be required, this is logistics after all!
Pay, benefits and more:
We’re looking to offer a salary up to €35,817.60 per annum, in line with qualifications and experience and 20 days annual leave (inclusive of bank holidays).
What you’ll do on a typical day:
* Analyse customer service queries, identify patterns, and provide actionable insights to management
* Develop initiatives to educate operations teams on resolving issues effectively
* Own and manage digital screen content across the site, ensuring clarity and relevance
* Collaborate with the CI Manager to produce reports on site improvements (e.g., stock movement, heat maps)
* Take full responsibility for communication tools on-site, fostering two-way engagement
* Manage the returns process, liaising with customers on refunds and replacements
What you need to succeed at GXO:
* Previous experience within a customer experience role
* Strong WMS capabilities
* Excellent written and verbal communications skills
* Experience in reporting and data analysis
* Customer-focused mindset
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Review GXO's candidate privacy statement here.
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