Guest Services Manager
This leadership position oversees daily operations at the front desk, focusing on delivering exceptional customer experiences and maintaining high service standards.
* Promote efficient check-in, check-out, and guest inquiries processes
* Mentor and develop a team to provide consistent luxury hospitality services
* Ensure accurate use of hotel property management systems and effective cash handling procedures
* Resolve guest issues promptly and professionally
* Foster collaboration with other departments to support occupancy goals and operational needs
The ideal candidate has prior experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment. Essential skills include strong leadership, communication, and organizational abilities, along with proficiency in hotel property management systems and front office procedures.