Job Description
The successful candidate will be responsible for overseeing the daily operational functions of a company to ensure seamless business activities across all departments.
This involves ensuring efficiency, accuracy, and compliance while working closely with different teams to drive business success.
Key areas of responsibility include campaign operations, staff management, campaign reporting & administration, back-office operations, systems & compliance, and general office operations.
Required Skills & Qualifications
* Previous Operations Management experience within a similar role.
* Knowledge of GDPR, industry regulations, and best practices.
* Excellent communication skills both written and verbal, with the ability to communicate with stakeholders at all levels.
* Ability to work as part of a team and lead and motivate.
Benefits
This can be a Full-Time or Part-Time Permanent position with a flexible working pattern.
Working Hours: Monday to Friday 9am-5pm
Others
Ensure the smooth execution of campaigns from launch to completion according to campaign schedule.
Facilitate campaign briefings, monitor the delivery of client requirements and ensure structured communication between teams.
Conduct new campaign briefing meetings, lead daily operations meetings, and oversee inbound management/reporting.
Monitor staff performance, attendance, and shift scheduling to maintain operational efficiency.
Drive staff engagement through incentives, call quality assessments, and B1 G1 initiatives.
Monitor performance & attendance, manage shift scheduling & reporting, rota & yield, and organise staff training & development programs.
Conduct call quality assessments and staff appraisals, oversee recruitment, including job ads, interviews, and contracts.
Develop and manage staff incentives, implement B1 G1 initiatives, and manage campaign reporting and scheduling of administration hours according to business needs.
Maintain operational efficiency and adherence to data entry policies and procedures.
Oversee campaign results & reporting as well as client reporting for development campaigns.
Ensure upgrade & DD forms are filed and data entered, manage client batch reports, client query log, and oversee client/supporter emails.
Handle extra tickets, deliver client schedule deliverables through coordination of various suppliers, and oversee the printing and distribution of raffle packs.
Manage returns procedures, document and adhere to them, and ensure system efficiency by managing office hardware/software issues and platform maintenance.
Oversee compliance with GDPR, outbound calling guidelines, and procedural standards, maintain the integrity of internal systems like Xperience & EOS.
Manage changing/assigning CLI skills and develop effective processes to enhance team productivity and efficiency.