Overview
The Field Service Technician will be responsible for servicing and installing agricultural systems on farms throughout Ireland.
You will be self-motivated and responsible for organizing & prioritizing your workload with a willingness to travel within the South of the country.
There will be a huge focus on quality and customer service as well as the other responsibilities, duties, and benefits that come hand in hand with representing our client and its products.
Experience is desirable, but full training and support will be provided.
Qualifications
Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field desirable
A full, clean driving license is essential for this role
Field and service work in the agricultural industry
Excellent technical and mechanical knowledge
Problem solver that is solutions-driven
Attention to detail is key for this role
Ability to work flexible shifts and adapt to changing work schedules
Strong technical troubleshooting skills are essential for the role
Good communication, fluent in English demonstrated by excellent verbal, written, and IT skills
Confident and commercially aware
Agricultural knowledge and background is desired (Dairy sector preferable)
Responsibilities
Installation & service of agricultural equipment
Ensure machine installations are carried out to the highest standard
Provide excellent customer support through our client's on-call service with the service team
Identify and troubleshoot issues on site in a timely and effective manner
Plan and schedule farm installations
Organize and manage the servicing of machines
Troubleshoot and diagnose technical issues both on site and over the phone
Cooperate with the technical team and share information across the organization
Build a good relationship with new and active customers
Identify and react to customer needs and give feedback on customer requirements
Ensure installations and service records are kept and updated on the CRM system
Manage inventory of spares and consumables
Ensure strict adherence to all health and safety rules & procedures
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