Job Description - Bars Manager (HOT0BBG4)
Job Number:
HOT0BBG4
Work Locations
Conrad Dublin Earlsfort Terrace Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style. We are one of the best 5* luxury hotels in the country.
"Conrad is Empowering and Bold"
Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:
- Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends.
- Team Member Gym - a dedicated team member gym with free access 7 days a week.
- Benefit - Discounted rates for Conrad Team members across a wide range of retailers.
- Development - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor.
- Holidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.
- Maternity & Paternity - Paid leave for those that qualify.
A Bars Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing as a Bars Manager?
- Candidate will be in charge of three bars: Terrace, Lemuel's, and C&E.
- Maintain an effective bar service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented, monitored, and continuously evaluated.
- Set up the outlet in accordance with the pre-determined standards of the operation.
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to process this knowledge and the application of it.
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied.
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards.
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times, according to the Conrad Brand and Forbes standards.
- Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner.
- Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar.
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures.
- Adhere to the Company disciplinary policy when necessary.
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence.
- Complete all necessary administration in accordance with Company procedures relating to all staff members.
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office.
- Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training, and motivational techniques.
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained.
- Meet or exceed the monthly drink profit margin target.
What are we looking for?
- Customer Service experience in supervisory or above capacity.
- A warm personality, attentive and smartly presentable.
- An ability to listen and respond to demanding Guest needs.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- A medium level of IT proficiency is required.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a similar role.
- Passion for delivering exceptional levels of Guest service.
#J-18808-Ljbffr