L2 IT Support Engineer Key ResponsibilitiesScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
- Provide top-quality service to end-users both remotely and onsite via help desk system and in person Assist with common applications, operating systems, and basic network issues Perform Active Directory user and group administration Offer guidance and support for common software applications, including Microsoft Office and email clients Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service Install and configure computer hardware and peripherals, operating systems and applications Troubleshoot and if required, referral of hardware faults to third parties System Administration amend privileges / security permissions on server shares, setup of new shared folders on existing shares Deal with how to and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g.Server and Network management to find root cause for recurring issues Experience: 3-5 years in an IT support role Any experience of working in cleanroom manufacturing environment a plus.Technical Skills: Gx P, Cybersecurity, and Data Integrity: Essential for compliance and secure operations.IT Infrastructure Platforms and ISA S95 Architecture: Solid understanding of these frameworks is critical.Comprehensive IT Infrastructure Knowledge: Including servers, workstations Built, storage platforms, virtualization-Citrix, networks, printers, scanners, and handheld devices.Endpoint Security and Maintenance: Familiarity with antivirus solutions and workstation patching technologies.Backup Tools: Experience with enterprise-grade backup solutions.Domain Connectivity: Workstations qualified to connect to a domain.Directory and Configuration Management: Active Directory, DNS configuration, and user permissions.Modern Device Management: Proficiency in Azure Intune, MDM, and SOTI.
xsokbrcITSM: Service Now, Incident management, Change Request, SLA, Documentation.