Job Title: Customer Service Representative Location: Naas Department: Service Are you passionate about delivering top-tier customer service? Our client is looking for a proactive and customer-focused individual to join a dynamic service team in Naas. This is a great opportunity for someone who enjoys being the key point of contact and thrives in a fast-paced, hands-on environment. Role Overview: As the Customer Service Representative, you'll play a central role in ensuring every customer receives exceptional support throughout the service process. From managing bookings and coordinating workshop schedules to communicating service updates and following up post-visit, you'll ensure customers are informed, supported, and satisfied at every stage. Key Responsibilities: Act as the main point of contact for customers at the depot Plan and manage service appointments Communicate and confirm visit details with customers in advance Ensure availability of required resources Manage appointments and communicate effectively Proactively upsell relevant products and services Welcome customers onsite in a professional and friendly manner Clarify repair types Convert service requests into repair orders Obtain formal customer authorisation for quoted work Liaise between workshop and customer for updates Follow up post-service to ensure customer satisfaction Support with vehicle loan bookings and invoice processing Promote the benefits of using online service platforms What You'll Bring: Excellent communication and interpersonal skills A strong customer service ethic with a focus on relationship building Proven ability to organise and manage time effectively Confident negotiating and upselling capabilities Solid IT skills and attention to detail Who You Are: A motivated self-starter Friendly and team-oriented Organised and solutions-driven Adaptable and able to thrive in a busy environment Committed to delivering outstanding service every time Skills: Service Customer service Motor