Online Order Assistant - Full Time - Computers Dept.
Join to apply for the Online Order Assistant - Full Time - Computers Dept. role at Harvey Norman Ireland.
Harvey Norman is seeking to recruit Full Time Online Order Assistants to support the continued growth of our brand in store and online. The purpose of the Online Order Assistant role is to support our store network with the management of online orders, ensuring a smooth and efficient process while fulfilling the needs of our customers. A successful Online Order Assistant will have excellent organizational skills, pay close attention to detail, provide outstanding customer service, and create an excellent shopping experience for customers. This role is crucial to making Harvey Norman a great place to shop.
If you have a real flair for customer service, a friendly and professional manner with a fun and bubbly personality, we want to hear from you. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.
YOUR JOB
* Processing all online orders received by the store.
* Responding to customer queries relating to online purchases.
* The picking, packing and preparation of goods for dispatch/delivery.
* Ensuring effective delivery of all goods by packing goods to the highest standard.
* Liaising with delivery contractors to ensure they meet the company’s requirements for a speedy, efficient and professional delivery service.
* Offering our customers the highest level of customer service in keeping with Harvey Norman standards.
* Being passionate and knowledgeable about the online customer experience or journey and seeking out ways to improve it.
* Actively assisting customers who avail of our click and collect service in store.
* Assisting with any other duties as required by your Team Leader/ Manager.
* Ensuring your areas of responsibility are clean, vibrant, tidy, and customer friendly.
* Ensure company standards of performance are followed at all times.
YOUR PROFILE
* Experience & Qualifications: Leaving cert or equivalent is required. Experience managing systems and organizing deliveries including picking and packing is preferred. Ideally 1-3 years in hospitality, tourism service, or face-to-face retailing.
* Strong Admin Experience: Background in administrative roles with high attention to detail; quick learner with enthusiasm for absorbing new concepts.
* Motivated & Target Driven: Highly motivated to perform and strive for excellence.
* Strong Communicator / Good Listener: Excellent listening and interpersonal skills.
* Passionate about online business: Interest in online sales including handling online customer queries, shipping online orders, and assisting in-store customers with click and collect.
* Energetic, Self-motivated & persistent: Works towards goals with a high energy level without constant supervision.
* Positive attitude and outlook: Maintains an optimistic view of work and performance.
Why People Join Us
* Dynamic and growing company.
* Fun, high-energy work environment.
* Culture of developing and promoting from within the company.
* Entrepreneurial spirit.
Additional Information
* This is a full-time 11-month fixed-term contract with a potential for permanency.
* Flexibility to work store opening hours, including days, evenings, weekends and public holidays.
* Successful candidate will be required to attend a company induction day.
EEO statement and other legal notices: Please note that Harvey Norman Ireland is an equal opportunity employer. References to duties and requirements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
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