Front of HouseAccount Specific Title: Front of House SpecialistAbout JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLLWhat This Job InvolvesThe Front of House Specialist reports into the Lead Receptionist and is responsible for managing the front desk; providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the Front of House specialist must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.RoleProvide superior customer service to meet on-site client's expectationsMeet & greet all those entering the building in a warm, professional and polite mannerAnswer main incoming phone line and direct calls internally where possibleCourier / Post & Logistic requirementsMaintain confidentiality of all appropriate communications and documentationMeeting room preparation / set ups as requiredAccess / Badge management as requiredGeneral office duties and other tasks as assigned by Line Manager.Weekly/daily space planning as requiredDaily correspondence by email or ticketing system and reactive to facilities queries/service requestsEnsure premises are always neat and in good working condition i.e. site walk around and escalation if required.Provide support for regular reporting packagesFacilities Coordinator support as/when requiredEnsure required metrics are tracked on appointed systemsAssist in the implementation of Industry Best Practice operationsConduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesComplete additional projects, work, administration, reports as requested by the Facilities Manager.Ensure all relevant records are kept up to date in relevant locationsEnsure reception area and office meet expected and professional standardsProvide world class service and 'first contact' experience to all client employee's coming to the office.Provide advice & support on building information and local amenities for visiting employee's.Follow established escalation procedures and incident reporting proceduresAdhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategiesSupport the needed quality management program for the specific site (give input to playbooks - procedures)Achieve Key Performance Indicators and Service Level Agreement targetsAssist in all needed reporting (client and JLL internal)Required SkillsConfident communicator with well-developed interpersonal skills.Is a people person – enjoys interacting with people regularlyProficient in a range of information technology tools and platforms specifically MS Office applications.Attention to detail with impeccable planning, time keeping and organizational skills.Professional and polished appearance and manner.Enjoy multi-tasking at a fast pace with the ability to managing shifting daily priorities.Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.Prior experience as a receptionist or in related field.Consistent, professional dress and manner.Excellent written and verbal communication skills.Competency in Microsoft applications including Word, Excel, and Outlook.Good time management skills.Experience with administrative procedures.Able to contribute positively as part of a team, helping out with various tasks as required.Sound like you? To apply you need to have:Experience in reception, concierge or related fieldExperience within a large commercial organisation would be beneficialMust have experience in working a front deskExcellent people skills and ability to interact with a wide range of client staff and demandsStrong PC literacy and proven ability to manage daily activities using various systems.Excellent organisational and communication skill (both written and oral)Must be fluent in EnglishProblem solving & decision making skillsBe customer focusedPossess cultural awareness and sensitivityWhat You Can Expect From UsYou'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.Apply today