This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Guest Relations Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
Offering all the experiential luxury Anantara Hotels & Resorts is renowned for.
Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city's main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.
Part of the regenerated Docklands that exemplify the city's cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.
Management responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
* To deliver excellent care to our guests;
* To ensure that the ambience in departments (lights, music and temperature) are controlled;
* To report defective materials and equipment to the appropriate departments;
* Ensure that all new initiatives are implemented in the agreed time frame;
* To ensure a consistently high level of security is well maintained throughout the Hotel;
* To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent
reoccurrences;
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
* To provide support where necessary in other areas of the Hotel;
* Drives business results through revenue growth and cost savings efficiency.
Specific Duties
* To drive quality for the hotel
* To carry out two audits per shift to ensure LHQA is achieved by all team members.
* To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
* To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
* Communicate all VIP arrivals, VIP's in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
* Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
* To prepare VIO amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
* To cover MOD shifts when needed.
* To answer all guest feedback/surveys and responses in timely manner within 24 hours.
* To act immediately on in stay surveys and respond to guests.
* To deal with and follow on guest complaints and issues and prevent them for future.
* Manage all VIP requests.
* To regularly follow and update MOD gameplan.
The above list is not exhaustive and may be added to in the future.
All Candidates must currently have the right to work in Ireland / EU full time.
What do we have to offer you?
* Competitive Salary
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
* Excellent Room Employee Rates in all Minor Hotels properties worldwide
* Unlimited access to the eLearning platform
* Increased holiday entitlement for long-service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
* Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.
References:
All employment offers are made subject to us receiving two satisfactory references, which could be:
* A corporate email and/or phone number or
* A letter in a headed paper signed by the manager / HR
We will not ask for reference details until you reach the interview stage.