Working Model: Hybrid 50% home/Office
Closing Date: 20/05/2026
We are seeking to hire a Case Manager on a Fixed Term 18 month basis. You will offer excellent service which will promote Royal London Ireland as their provider of choice for protection products and ensure that the relationship they have with Royal London Ireland is developed and strengthened. You will support our brokers and Sales team by making regular, proactive contact to a panel of brokers to ensure they have accurate and up to date information with all requests actioned in a timely fashion.
The team’s primary function is to provide excellent, efficient, and professional service to our brokers. Alongside that is development of strong broker relationships to complement the work of our Broker Consultants and engender a level of trust that highlights the service we offer.
Key Responsibilities
Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
Provide administrative support for and on behalf of the Sales Team.
Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
Efficiently and effectively process policy documentation and underwriting requirements.
Adhere to Treating Customers Fairly principles, the Consumer Protection Code and Royal London values.
Criteria
High level of accuracy.
Courteous, professional telephone manner, offering a high level of customer service.
Excellent communication and relationship building skills.
Ability to meet deadlines / SLAs and manage pressure / priorities.
APA or QFA qualified. If not already, a willingness to become qualified within 12 months of joining Royal London.
Benefits
28 days annual leave in addition to bank holidays.
Up to 14% employer matching pension scheme.
Private medical insurance.
We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services.
Inclusion, diversity and belonging: We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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